Welcome to help center
Order & Shipping
Return & Exchanges
Product
Crashed T&C
Lost weight? Changed shape?
Order & Shipping
How long will it take to receive my order?

Free Express shipping on orders over £100

Free Returns within the UK on full-priced items only*

Shipping rates vary based on location for orders under £100

Delivery time is approximately 2-4 business days within the UK

Shipping times vary outside the UK, please check with your Tracking Information or Contact Us and allow 48 hours for reply.


You should receive tracking information via email. Keep safe: order/tracking number.

Please know that we are doing the best we can to get orders out promptly. 

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Order & Shipping
Do you ship internationally?

We sure do! We can ship products to most countries around the world.

Please be aware that different countries have unique customs rules and regulations. Unfortunately, if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).

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Order & Shipping
How do I track my order?

When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.

You can also log into your account and click on the order in question to see the status.

*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way! 

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Order & Shipping
What is your return policy?

Please see our Returns Policy here. We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason or need to request a exchange, please contact us at contact@hellocas.com to initiate a return or exchange within 14 days of delivery.  

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Order & Shipping
Sizing Guide

Please find SIZE GUIDE on individual product pages, as shown below.



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Order & Shipping
The product I want is out-of-stock, when will it be available?

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again. 

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Order & Shipping
Crash Replacement

We hope you are ok first and foremost and hopefully it wasn't too long before you were back out on the bike... Click here to email us with details and photos of your damaged CAS kit, including your original receipt or order number, and we'll provide you with up to 70% discount on a replacement kit*. 

Conditions Apply:

  • Proof of purchase must be provided. Receipt or order confirmation.
  • The age of your kit will be taken into consideration. Fair wear and tear is not covered.
  • The discount provided may be used to replace the damaged item/s from the same product group. e.g if 1 pair of bib shorts is damaged, a discount will be provided for the purchase of 1 pair of bib shorts.
  • The replacement discount of up to 70% applies to the full RRP of the original product purchased and can only be redeemed on full-priced products.
  • 50% off replacement of 1 item
  • 70% off replacement of 2 or more items.

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Order & Shipping
Replacement?

How awesome, moving on the bike is ... Click here to email us with details and photos of your sizing replacement, including your original receipt or order number, and we'll provide you with a 50% discount on a replacement kit*. 

Conditions Apply:

  • Proof of purchase must be provided. Receipt or order confirmation.
  • One entry per person, email and order number required.
  • The age of your kit will be taken into consideration. Must be within 1 year of purchase.
  • The discount provided may be used to replace the item/s from the same product group for a smaller size. e.g if 1 pair of bib shorts no longer fit, a discount will be provided for the purchase of 1 pair of bib shorts in a smaller size.
  • The replacement discount of 50% applies to the full RRP of the original product purchased and can only be redeemed on full-priced products.

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